How to get your EAV J100 crash/issue under warranty.
For a Crash:
Do not move the drone from the crash location.
Step 1: Get a video walking around the drone at the crash location.
Step 2: Get a 360-degree view of the area that the drone crashed.
- This can be a video taken in the spot the drone crashed by slowly spinning in a full circle to highlight any obstacles in the vicinity.
Step 3: Take a picture of the serial number nameplate on the side of the drone frame.
Step 4: Take the drone to a location with an internet connection.
Step 5: Get the drone powered on.
- If the drone requires work to power on, complete all necessary work to get the drone able to be powered on and keep track of all parts required.
- If you are unable to complete the work to power on the drone or are having someone else repair the drone (i.e. a dealer or Agri Spray Drones) skip step 5 and step 6.
Step 6: Upload the flight logs for the aircraft and the FPV logs.
- You must have a strong internet connection to complete this step.
- For information on how to upload logs please refer to this article and video:
Click here for how to upload logs
Step 7: Complete the form listed at the top and bottom of the document and our warranty team will reach out shortly.
- For any additional information reach out to Tech Support at (573) 306-2818
For a Non-Crash Related Error:
Step 1: Get a video of the error occurring that includes the drone serial number.
Step 2: Get a picture of the drone serial number plate on the side of the drone frame.
Step 3: Complete the form listed at the top and bottom of the document and our warranty team will reach out shortly.
- For any additional information reach out to Tech Support at (573) 306-2818
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