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      EAV J100 Warranty

      How to get your EAV J100 crash/issue under warranty.

      For a Crash:

      Do not move the drone from the crash location.

      Step 1: Get a video walking around the drone at the crash location.

      Step 2: Get a 360-degree view of the area that the drone crashed.

      • This can be a video taken in the spot the drone crashed by slowly spinning in a full circle to highlight any obstacles in the vicinity. 

      Step 3: Take a picture of the serial number nameplate on the side of the drone frame.

      Step 4: Take the drone to a location with an internet connection.

      Step 5: Get the drone powered on. 

      • If the drone requires work to power on, complete all necessary work to get the drone able to be powered on and keep track of all parts required.
      • If you are unable to complete the work to power on the drone or are having someone else repair the drone (i.e. a dealer or Agri Spray Drones) skip step 5 and step 6.

      Step 6: Upload the flight logs for the aircraft and the FPV logs.

      • You must have a strong internet connection to complete this step.
      • For information on how to upload logs please refer to this article and video: 
        Click here for how to upload logs

      Step 7: Complete the form listed at the top and bottom of the document and our warranty team will reach out shortly.

      • For any additional information reach out to Tech Support at (573) 306-2818

      For a Non-Crash Related Error:

      Step 1: Get a video of the error occurring that includes the drone serial number.

      Step 2: Get a picture of the drone serial number plate on the side of the drone frame.

      Step 3: Complete the form listed at the top and bottom of the document and our warranty team will reach out shortly.

      • For any additional information reach out to Tech Support at (573) 306-2818

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