EAV J100 Warranty

How to get your EAV J100 crash/issue under warranty.

For a Crash:

Do not move the drone from the crash location.

Step 1: Get a video walking around the drone at the crash location.

Step 2: Get a 360-degree view of the area that the drone crashed.

This can be a video taken in the spot the drone crashed by slowly spinning in a full circle to highlight any obstacles in the vicinity.

Step 3: Take a picture of the serial number nameplate on the side of the drone frame.

Step 4: Take the drone to a location with an internet connection.

Step 5: Get the drone powered on.

If the drone requires work to power on, complete all necessary work to get the drone able to be powered on and keep track of all parts required.
If you are unable to complete the work to power on the drone or are having someone else repair the drone (i.e. a dealer or Agri Spray Drones) skip step 5 and step 6.

Step 6: Upload the flight logs for the aircraft and the FPV logs.

You must have a strong internet connection to complete this step.
For information on how to upload logs please refer to this document:
How to Upload Logs on the J100

Step 7: Complete the form listed at the top and bottom of the document and our warranty team will reach out shortly.

For a Non-Crash Related Error:

Step 1: Get a video of the error occurring that includes the drone serial number.

Step 2: Get a picture of the drone serial number plate on the side of the drone frame.

Step 3: Complete the form listed at the top and bottom of the document and our warranty team will reach out shortly.