Enterprise Drone Needs Repairs

What To Do When Your Drone Is Damaged and Needs Repairs

Unfortunately, Agri Spray Drones are unable to do repair work on DJI Enterprise products, as it is not allowed by DJI. Luckily, DJI will do the repair work from their USA location in California. This means that when your Enterprise product is damaged it must be sent to DJI for repairs. Agri Spray Drones can assist you in getting your product signed up for repairs and shipped if needed, however, you can easily do this process yourself. 

Steps for getting your Enterprise drone repaired.

1. Go to the following website
   1. https://www.dji.com/support/repair
   2. Scroll down and select “Request Repair Service Online” 

1. Log into your DJI account that the drone was activated under
   1. Enter email and password

1. Select “Repair Application Submission”
2. Select the correct drone (match the serial number)
3. Select “Next”

1. Select applicable option for “Fill in the Incident Description”

1. Select the date and time for the incident
2. Enter account email address
3. Enter a detailed description of the incident 

1. Input your contact information in step 3
   1. Select “+ Add an address” input information
2. Select that you have read and agree to the terms and conditions
3. Select “Submit”
4. Confirm “Data Backup Reminder”
5. Copy down your Case Number as DJI will use this to reference your case
6. Download the provided shipping label from DJI after receiving it in your email.
7. Package drone and ship for repairs.

If the drone is still within its care plan and they send you a complete replacement, use the original care code we sent. It may not immediately accept code, so keep trying until it works.